RIZE TECH SUPPORT
CONNECT WITH DYE’S WORLDWIDE CUSTOMER SERVICE TEAM – THREE WAYS TO CONTACT US
Any paintball store or field that carries DYE products should be able to service your Rize! Stop in and let them know what the issues are. If they don’t have the parts in stock, we can send them out from one of our warehouses the same day.
If you’re in the USA you can check our dealer locator for a store or field near you. You can also visit our contact page and a member of our worldwide customer service team will happily point you in the right direction.
If your Rize is leaking, most likely one of your color coated o-rings needs to be replaced. We recommend taking apart your bolt kit (use your manual or click here for disassembly instructions) and inspecting all of your o-rings to see if you can find the damaged one. If you can’t see which o-ring is damaged at first glance, you may just want to replace all of them using the parts kit included with your Rize. Or, you can always contact us and explain where the leak is coming from and one of our gun techs would be happy to troubleshoot the leak and tell you which o-ring is likely causing the leak.
You can check the manual here or you can follow these steps below:
-Remove the bolt using the allen key provided in your toolkit
-Carefully unscrew the bolt kit components to expose all areas that need to be serviced. Use your DYE Lube to properly coat all ‘active o-rings’ on your bolt kit (for a list of active o-rings and how to dis-assemble your bolt kit, check your manual). Reassemble the bolt kit.
-Stick your finger inside the front of the marker and gently pull out the Eye Pipe. Rinse this under water or clean with a paper towel to remove all paint and debris. Inspect for damage and replace if necessary.
-Take a squeegee (recommended: DYE Fuzzy Stick) and clean out all debris from inside the breach and inside the feedneck. Be sure this area is dry and not coated with any paint or grime.
-Re-insert your bolt kit and tighten with an allen key.
-Re-insert your Eye Pipe and make sure it is properly aligned.